Disclaimer

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Financial Services Guide

Date of Issue: 31 December 2003

This website is produced by the Trustee of the Fund, Statewide Superannuation Pty Ltd ABN 62 008 099 223. All material is provided in good faith and in accordance with our interpretation of Australian laws currently in place.

Though all care has been taken to ensure that the information contained on this website is correct, no responsibility will be accepted by the Trustee or their service providers for any loss, damage, cost or expense incurred by you as a result of any error, misprint, omission or misrepresentation.

The material included in this website is of a general nature and should not be construed as personal financial product advice. The Trustee and its service providers recommend that you do not make decisions concerning your financial situation solely based on the information contained in this website. It is recommended that you seek appropriate independent professional advice about your objectives, needs and financial situation and consider the appropriate Product Disclosure Statement available from Auswide before making an investment decision or act on any information in this site.

Other factual information about the Fund may be obtained by contacting the Fund.

The information provided in this website has been prepared in accordance with Australian Law and may not satisfy the laws of another country. Non-Australian residents should not rely on the information in this site before seeking appropriate advice about their individual circumstances and financial or other impact of any decisions they make as a non-resident of Australia.

The contents of other websites linked to this website are the responsibility of the respected website owners. Links are provided for your convenience and do not constitute the Trustee's or service providers' endorsement of those websites or of their products and services.

It is recommended that the Fund's Privacy Policy Statement be read in conjunction with this disclaimer.

Thank you for your interest in the Auswide Master Trust ("Auswide").  Auswide has been designed from the ground up to minimise fees whilst at the same time maximising flexibility, investment choice and also providing exceptional service to our Members.  This Financial Services Guide ("FSG") will provide you with information about Statewide Superannuation Pty Ltd ABN 62 008 099 223 as trustee of Auswide Master Trust (a division of Statewide Superannuation Trust) to help you decide whether to use the financial services we provide.  Statewide Superannuation Trust was established in 1986, has in excess of 130,000 Members and more than $750 million in assets. 

This FSG will provide you information about the services we can offer you, explain how we are paid, provide details of our internal and external dispute resolution procedures and how you can access them.

A Product Disclosure Statement containing information about the features, costs, benefits, and risks of a product as well as other information that may assist you in making a decision to acquire a product we may recommend, should be read before making a decision to acquire the product.

Who is responsible for the financial services provided"
Statewide Superannuation Pty Ltd as trustee of Auswide Master Trust is responsible for providing the financial services.  The Trustee holds an Australian Financial Services Licence.
Your adviser is either a representative and employee of Statewide Superannuation Trust or an authorised representative of Statewide Financial Management Services Pty Ltd ABN 69 092 109 209 ("SFMS") " the administrator of the Auswide Master Trust and wholly owned subsidiary of Statewide Superannuation Trust.

What kind of financial advisory services are available to me"
Auswide is authorised to offer general financial product advice in relation to the following areas: 

General financial product advice does not take into account your investment objectives, financial situation or needs.

Personal financial product advice that does take into account your investment objectives, financial situation or particular needs is available from SFMS.  Please contact us for more information if you think you need such advice.

How will I pay for financial product advice"
There is no charge for receiving general financial product advice.  The advisers who provide financial product advice on behalf of Auswide receive a fixed salary from SFMS for carrying out their duties, including the provision of general financial product advice.

Are any commissions or fees payable for financial product advice"
No commissions are payable to Statewide Superannuation Trust if you purchase an Auswide superannuation product.  Details of the fees payable for these superannuation products are contained in the relevant PDS for the product. 
Insurance premiums, in respect to any insurance taken out with an Auswide superannuation product, have been increased by up to 20% to cover the cost of administration and advisory remuneration.  SFMS will receive 10% of the premium paid.
If you have been referred by a licensed financial adviser, a commission will be paid to them if you decide to invest in an Auswide superannuation product.  The standard commissions payable are:

How can I give you instructions about my financial products"
You can specify how you would like to give us your instructions, though legislation may dictate how instructions are received eg. by telephone, fax, email or other means.
Do any relationships or associations exist which may influence you in providing me with the financial services"
Statewide is a shareholder of the following organisations:

Representatives and authorised representatives are Members of Statewide Superannuation Trust.

What should I do if I have a complaint"
Auswide is committed to providing outstanding service.  We appreciate we may sometimes fall short of expectations for a variety of reasons.  Complaints are an important way for us to measure how well we provide services to you.  We have established procedures to ensure complaints are handled in strictest confidence and within a timely manner.  If you have a complaint about a financial service provided to you, we suggest you:

  1. Contact the person who provided you the service or our Member Services Officers on
    1300 88 56 65 and tell them about your complaint so we may be able to handle it instantaneously. 
  2. If your complaint is not satisfactorily resolved, you can put your complaint in writing and send it to the Inquiries and Complaints Officer at the address below.  Your complaint will be acknowledged in writing and we will try to resolve your complaint quickly and fairly.
  3. If you still do not get a satisfactory outcome, you may have the right to refer the matter to the Superannuation Complaints Tribunal ("SCT").  The SCT can be contacted 1300 884 114 or via their website: www.sct.gov.au

Privacy
We maintain a record of the information you provide to us on which we base our recommendations.  Auswide has a privacy policy that governs how we deal with your personal information.  A copy of our privacy policy is available on request.

Further Information
If you require any further information about the financial services provided by Auswide, please do not hesitate to contact us at:
 
Auswide
Statewide House
99 Gawler Place
Adelaide SA 5000
Telephone:   (08) 8217 8513  Facsimile:  (08) 8217 8595
Email:  info@auswide.com.au
Website:  www.auswide.com.au